⢠A detailed description of any information that needs to be changed.
How to get information, help, and technical assistance
If you need help, service, technical assistance, or want more information about IBM products, you can
îłnd a wide variety of sources available from IBM to assist you.
Information
IBM maintains pages on the web where you can get information about IBM products and fee services,
product implementation and usage assistance, break and îłx service support, and the latest technical
information. For more information, refer to this table.
Table 3. IBM websites for help, services, and information
Website Address
IBM home page http://www.ibm.com
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for products www.ibm.com/support
Note: Available services, telephone numbers, and web links are subject to change without notice.
Help and service
Before you call for support, be sure to have your IBM Customer Number available. If you are in the US or
Canada, you can call 1 (800) IBM SERV for help and service. From other parts of the world, see http://
www.ibm.com/planetwide for the number that you can call.
When you call from the US or Canada, choose the storage option. The agent decides where to route your
call, to either storage software or storage hardware, depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the software or hardware
option when you call for assistance. Choose the software option if you are uncertain if the problem
involves the Storwize V7000 software or hardware. Choose the hardware option only if you are certain
the problem solely involves the Storwize V7000 hardware. When you call IBM to service the product,
follow these guidelines for the software and hardware option:
Software option
Identify the Storwize V7000 product as your product and supply your customer number as proof of
purchase. The customer number is a 7-digit number (0000000 - 9999999) assigned by IBM when the
product is purchased. Your customer number might be on the customer information worksheet or on
the invoice from your storage purchase. If asked for an operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For Storwize V7000 , the machine
type is 2076 .
In the US and Canada, hardware service and support can be extended to 24 x 7 on the same day. The
base warranty is 9x5 on the next business day.
Getting help online
You can îłnd information about products, solutions, partners, and support on the IBM website.
To îłnd up-to-date information about products, services, and partners, visit the IBM website at
www.ibm.com/support.
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