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IBM System Storage TS3310 - T002: PUT Operation Failed, Cartridge Final Position Unknown, Motion OK

IBM System Storage TS3310
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Possible CRU Replacements
v Tape Cartridge
v Library Control Blade
Possible FRU Replacements
v Picker Assembly
v Cable Spool
v Enclosure
Resolution Perform “DR001: Manually Recover Tape from Picker” on
page 10-30.
T002: PUT operation failed, cartridge final position unknown,
motion OK
Description The library cannot successfully put a cartridge into a drive,
storage or I/O location and the final “resting place” of the
cartridge is unknown. There are no additional recovery
logic paths to be exercised. Fundamental servo control
seems OK. If the operation was initiated by a host MOVE
MEDIA, the MOVE MEDIA command has failed with a
SK/ASC/ASCQ 4h/15h/01h (hardware mechanical
positioning error).
Detection Scenarios PUT is not successful, PUT recovery is not successful, and
a cartridge is not known to be properly seated in the Picker
or a storage slot.
Root Causes
1. Magazine is damaged.
2. Magazine is the wrong type for the cartridge.
3. A storage cell is blocked by foreign material or not
clipped in and seated correctly.
4. Calibration problem resulted in improper Picker
position.
5. Picker offset problem.
6. Cartridge is damaged.
7. Unlabeled cartridge or intermittently readable cartridge
label in destination slot.
8. Drive load mechanism is not working.
9. A variety of Picker problems such as slipping gears,
encoder issues, etc.
Possible CRU Replacements
v Tape Cartridge
v Library Control Blade
Possible FRU Replacements
v Picker Assembly
v Cable Spool
v Enclosure
10-2 TS3310 Tape Library Setup and Operator Guide

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