Resolution Perform “DR002: Manually Recover Tape from Source or
Destination Slot” on page 10-30.
Before closing the ticket:
v If a storage cell is blocked by foreign material, remove
the foreign material.
v If the Picker is improperly positioned, power cycle the
library.
v If the suspect cartridge is damaged, copy the data onto a
new cartridge then destroy the suspect cartridge.
Otherwise, replace the cartridge.
v If the suspect cartridge does not have a bar code label,
apply a label.
v If the suspect cartridge has a damaged bar code label,
remove the damaged label and apply a new label.
v If the problem persists, refer to “Diagnosing a Problem”
on page 9-3 for additional diagnostic procedures.
T004: PUT operation failed, cartridge back in source location,
motion OK
Description The library cannot successfully put a cartridge into the
intended target drive, storage or I/O location. The library
has successfully returned the cartridge to the source
location. Fundamental servo control appears to be OK.
Detection Scenarios PUT is not successful and PUT recovery is not successful at
the destination element. Recovery logic has allowed the
cartridge to be returned to the initial source location. If the
operation was initiated by a host MOVE MEDIA, the
MOVE MEDIA command has failed with a Sense
Key/ASC/ASCQ of 4h/15h/01h.
Root Causes
1. Magazine is damaged, wrong type, cell is blocked by
foreign material, or not clipped in and seated correctly.
2. Calibration problem.
3. Picker offset problem.
4. Destination cell full with labeled cartridge (invalid
inventory).
5. Destination cell is full with cartridge that has damaged
label or is unlabeled or has an intermittently readable
label.
6. A variety of Picker problems such as slipping gears,
encoder issues, etc.
Possible CRU Replacements
v Tape Cartridge
v Library Control Blade
Possible FRU Replacements
v Picker Assembly
v Cable Spool
v Enclosure
10-4 TS3310 Tape Library Setup and Operator Guide
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