IBM System Storage TS3310 - Page 9

Ordering Media Supplies . . . . . . . . . 8-18
Ordering Bar Code Labels . . . . . . . . 8-19
Chapter 9. Troubleshooting . . . . . 9-1
How the Library Reports Problems . . . . . . 9-1
Operator Intervention Messages . . . . . . . 9-2
Diagnosing a Problem . . . . . . . . . . 9-3
Interpreting LEDs . . . . . . . . . . . . 9-6
Power Button LEDs . . . . . . . . . . 9-6
Library Control Blade LEDs . . . . . . . . 9-7
Tape Drive LEDs . . . . . . . . . . . 9-8
Power Supply LEDs . . . . . . . . . . 9-10
Picker LED . . . . . . . . . . . . . 9-11
Reseating Cables . . . . . . . . . . . . 9-12
E-mailing Logs . . . . . . . . . . . . 9-15
Pre-Call Checklist . . . . . . . . . . . . 9-15
Contacting IBM Technical Support . . . . . . 9-15
Chapter 10. Service Action Tickets
(Txxx) and Diagnostic Resolutions
(DRxxx) . . . . . . . . . . . . . 10-1
Service Action Tickets . . . . . . . . . . 10-1
T001: Manually remove cartridge from Picker,
motion OK . . . . . . . . . . . . . 10-1
T002: PUT operation failed, cartridge final
position unknown, motion OK . . . . . . 10-2
T003: GET operation failed, cartridge final
position unknown, motion OK . . . . . . 10-3
T004: PUT operation failed, cartridge back in
source location, motion OK . . . . . . . 10-4
T005: X, Y, Θ motion profile failure, cartridge in
Picker, motion NOT OK . . . . . . . . 10-5
T006: X, Y, Θ motion profile failure, no cartridge
in Picker, motion NOT OK . . . . . . . . 10-6
T007: X, Y, Θ motion obstruction, motion OK 10-7
T008: Cannot home, motion OK . . . . . . 10-7
T009: Drive load unsuccessful, motion OK . . 10-8
T010: Drive unload failed . . . . . . . . 10-8
T013: Cannot read or invalid library serial
number label . . . . . . . . . . . . 10-9
T017: Invalid storage or I/O position . . . . 10-10
T018: Invalid Drive Position . . . . . . . 10-10
T019: Cannot calibrate drive, motion OK . . 10-10
T020: Cannot calibrate storage, motion OK 10-11
T021: Lost electrical
connection/communications with drive sled . 10-12
T022: Lost electrical
connection/communication with drive brick . 10-12
T023: Drive sled fan spinning too slow or not
at all . . . . . . . . . . . . . . . 10-13
T024: AC power loss . . . . . . . . . 10-13
T025: Lost electrical connection with single
power supply . . . . . . . . . . . 10-13
T031: Cannot unlock I/O Station . . . . . 10-14
T032: Cannot lock I/O Station . . . . . . 10-14
T033: Drive TapeAlert Flag 3 - Hard read or
write error . . . . . . . . . . . . . 10-15
T034: Drive TapeAlert Flag 4 - Media . . . . 10-15
T035: Drive TapeAlert Flag 5 - Read Failure 10-16
T036: Drive TapeAlert Flag 6 - Write Failure 10-16
T037: Drive TapeAlert Flag 8 - Not Data
Grade . . . . . . . . . . . . . . 10-17
T038: Drive TapeAlert Flag 9 - Write Protected 10-17
T039: Drive TapeAlert Flag 12 - Unsupported
Format . . . . . . . . . . . . . . 10-18
T040: Drive TapeAlert Flag 15 - MIC Chip
Failure . . . . . . . . . . . . . . 10-18
T041: Drive TapeAlert Flag 16 - Forced Eject 10-18
T045: Drive TapeAlert Flag 20- Clean Now 10-19
T046: Drive TapeAlert Flag 21 - Clean Periodic 10-19
T047: Drive TapeAlert Flag 22 - Expired
Cleaning Media . . . . . . . . . . . 10-19
T048: Drive TapeAlert Flag 23 - Invalid
Cleaning Tape . . . . . . . . . . . 10-20
T049: Drive TapeAlert Flag 30 - Hardware A 10-20
T050: Drive TapeAlert Flag 31 - Hardware B 10-21
T051: Drive TapeAlert Flag 32 - Interface 10-21
T052: Drive TapeAlert Flag 33 - Eject media
error recovery . . . . . . . . . . . 10-21
T060: Door Open . . . . . . . . . . 10-22
T062: Frame Configuration Problem . . . . 10-23
T063: Cannot read or mismatch WWN label 10-23
T064: Library Control Blade hardware failure 10-24
T065: Library Control Blade robot power fuse
(F3) blown (42 volt bus) . . . . . . . . 10-24
T066: Drive power fuse (F1) blown . . . . 10-25
T067: Display Assembly hardware failure 10-25
T068: Destination element for a move media is
full . . . . . . . . . . . . . . . 10-26
T069: Source element for a move media is
empty . . . . . . . . . . . . . . 10-26
T070: Logical library control path failed . . . 10-26
T071: Power Supply not present . . . . . 10-27
T072: The system has reported an unmanaged
fault . . . . . . . . . . . . . . . 10-27
T073: I/O Storage Door Open . . . . . . 10-28
T074: Sled Auto-Leveling Failure . . . . . 10-28
T075: Unsupported Module Configuration 10-28
T076: Robot Initialization Failure . . . . . 10-29
T077: I/O Station Partially Open or
Unplugged . . . . . . . . . . . . 10-30
Diagnostic Resolutions . . . . . . . . . 10-30
DR001: Manually Recover Tape from Picker 10-30
DR002: Manually Recover Tape from Source
or Destination Slot . . . . . . . . . . 10-30
DR003: Drive Unload Diagnostic . . . . . 10-31
DR004: Manually Inspect Destination Element 10-31
DR005: Motion Failure Diagnostic (a Library
Verify Test) . . . . . . . . . . . . 10-31
DR006: Drive Diagnostic (a Library Verify
Test) . . . . . . . . . . . . . . . 10-32
DR007: Bar Code Scanner Diagnostic (a
Library Verify Test) . . . . . . . . . . 10-32
DR009: AC Failure Diagnostic . . . . . . 10-33
DR010: Expansion Module Connectivity
Diagnostic . . . . . . . . . . . . . 10-33
DR011: I/E (I/O Station) Lock Diagnostic (a
Library Verify Test) . . . . . . . . . . 10-33
DR012: Host Cabling Diagnostic . . . . . 10-34
DR014: Write Protect or WORM Diagnostic 10-34
DR015: Unsupported Format Diagnostic . . . 10-35
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