S.3818007 [S.3818007] The firmware image capsules for both flash banks could not be verified.
Explanation: CRTM image capsule could not be verified
Severity: Error
User response: Complete the following steps:
1. If system failed to boot successfully, DC cycle system.
2. If system boots to F1 setup, the system needs to be turned off. Then, flash UEFI image through IMM web
interface and reset bank to primary (if required). If system boots without error, recovery is complete and no
additional action is required.
3. If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board.
S.51003 [S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %. [S.51003] An
uncorrectable memory error was detected on processor % channel %. The failing DIMM within the
channel could not be determined. [S.51003] An uncorrectable memory error has been detected during
POST.
Explanation: Fatal Memory Error Occurred
Severity: Error
User response: Complete the following steps:
1. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated
and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of
these conditions is found, correct and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4
event denoting detected change in DIMM population that could be related to this problem.)
2. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by
LightPath and/or event log entry.
3. If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same memory channel.
4. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
5. (Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect connector for
damage. If found, replace system board.
6. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board
first if socket is damaged.
S.51006 [S.51006] A memory mismatch has been detected. Please verify that the memory configuration is
valid.
Explanation: One or More Mismatched DIMMs Detected
Severity: Error
User response: Complete the following steps:
1. Could follow an uncorrectable memory error or failed memory test. Check log and service that event first.
DIMMs disabled by other errors or actions could cause this event.
2. Verify that the DIMMs are installed in the correct population sequence, according to the service information for
this product.
3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check IBM Support site for
information related to this problem.
4. Reflash UEFI firmware.
5. Replace DIMM
6. (Trained Service technician only) Replace Processor.
S.3818007 • S.51006
602
System x3650 M4 BD Type 5466: Installation and Service Guide
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