v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
An IBM optional device that
worked previously does not
work now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SAS/SATA device, make sure that:
v The cables for all external SAS and SATA devices are connected correctly.
v The last device in each SAS and SATA chain, or the end of the SAS and
SATA cable, is terminated correctly.
v Any external SAS and SATA device is turned on. You must turn on an
external SAS and SATA device before you turn on the server.
4. Reseat the failing device.
5. Replace the failing device.
Power problems
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
100 System x3650 M5 Type 5462: Installation and Service Guide
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