806f010c-2018ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 24)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2018ffff or 0x806f010c2018ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any
foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6. (Trained technician only) Replace the affected microprocessor.
7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server
firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the
server.
8. (Trained technician only) Replace the affected microprocessor.
806f010c-2581ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2581ffff or 0x806f010c2581ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any
foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6. (Trained technician only) Replace the affected microprocessor.
806f010c-2018ffff • 806f010c-2581ffff
454
System x3650 M5 Type 5462: Installation and Service Guide
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