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806f030c-2017ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

(DIMM 23)

Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.

May also be shown as 806f030c2017ffff or 0x806f030c2017ffff

Severity: Error

Alert Category: Critical - Memory

Serviceable: Yes

CIM Information: Prefix: PLAT and ID: 0136

SNMP Trap ID: 41

Automatically notify Support: No

User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power

source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then,

retry with the same DIMM.

3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.

4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs

on the system board or the event logs) to a different memory channel or microprocessor.

5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any

foreign material or is damaged, replace the system board.

6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins

for any damaged pins. If a damage is found, replace the system board.

7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system

board.

806f030c-2018ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

(DIMM 24)