v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
0010002 Microprocessor not supported
1. (Trained service technician only) Reseat the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor 1
b. Microprocessor 2 (if installed)
2. (Trained service technician only) Remove microprocessor
2 and restart the server.
3. (Trained service technician only) Remove microprocessor
1 and install microprocessor 2 in the microprocessor 1
connector. Restart the server. If the error is corrected,
microprocessor 1 is bad and must be replaced.
4. (Trained service technician only) Replace the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor 1
b. Microprocessor 2
c. System board
0011000 Invalid microprocessor type
1. Update the system firmware (see “Updating the firmware”
on page 233).
2. (Trained service technician only) Remove and replace the
affected microprocessor (error LED is lit) with a supported
type.
0011002 Microprocessor mismatch
1. Run the Setup utility and view the microprocessor
information to compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and replace one
of the microprocessors so that they both match.
0011004 Microprocessor failed BIST
1. Update the system firmware (see “Updating the firmware”
on page 233).
2. (Trained service technician only) Reseat microprocessor 2.
3. (Trained service technician only) Replace the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor
b. System board
001100A Microcode update failed
1. Update the system firmware (see “Updating the firmware”
on page 233).
2. (Trained service technician only) Replace the
microprocessor.
Chapter 3. Diagnostics 27
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