Insulet Omnipod Dash - Error when sending insulin instructions to the Pod

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Alarms, Notications, Communication Errors 1010 Alarms, Notications, Communication Errors
Error when cancelling a bolus
If you are trying to cancel a bolus when a communication error occurs, the PDM
oers these options:
• CANCEL: Select this option to stop attempting to cancel the bolus. e Pod
continues to deliver the bolus.
Note: If the “cancel bolus” instruction has already been sent, this CANCEL
option is not available.
• TRY AGAIN: Move to a new location, then select this option to tell the PDM to
continue attempting to communicate with the Pod.
• DEACTIVATE POD: Select this option and follow the PDM’s instructions for
replacing your Pod.
Error when sending insulin instructions to the Pod
A communication error may occur when the PDM attempts to send the following
insulin delivery instructions to the Pod – suspending or resuming insulin,
activating a new Basal Program, starting or cancelling a temp basal or starting a
bolus.
If a communication error occurs when the PDM attempts to send an insulin
delivery instruction, the PDM oers you dierent options. e options oered
depend on whether the PDM has sent the Pod the instruction and hasn’t
received conrmation that it was carried out, or whether the PDM hasn’t sent the
instruction.
If the PDM has sent the Pod the instruction and hasn’t received conrmation that
it was carried out, the PDM oers these options:
• TRY AGAIN: Move to a new location, then select this option to recheck for
conrmation that the instruction was carried out.
• DEACTIVATE POD: Select this option and follow the PDM’s instructions for
replacing your Pod.
If the PDM has not sent the Pod the instruction, the PDM tells you to move to a
new location and tap TRY AGAIN to reattempt communication. Aer you tap TRY
AGAIN, if the next communication attempt fails, the PDM oers these options:
• CANCEL: Select this option to cancel sending the instruction. In this case, the
Pod continues with its prior insulin delivery mode. You can try to send the
instruction later.
• TRY AGAIN: Move to a new location, then select this option to tell the PDM to
reattempt to send the instruction to the Pod.
• DEACTIVATE POD: Select this option and follow the PDM’s instructions for
replacing your Pod.
Effective Date: 27SEP2019, ECO-000240