Juniper SRX210 Series - Troubleshooting

Juniper SRX210 Series

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PART 6

Troubleshooting

•

Monitoring Hardware Components on page 145

•

Resetting the Configuration File on page 153

•

Juniper Networks Technical Assistance Center on page 155

•

Returning the Services Gateway on page 157

143Copyright © 2012, Juniper Networks, Inc.

Table of Contents

Default Chapter3
- Table of Contents3
- About the Documentation15
- Overview19
Chapter 1 Introduction21
- SRX210 Services Gateway Description21
- SRX210 Services Gateway Hardware Features22
- Table 4: SRX210 Services Gateway Hardware Features22
Chapter 2 Hardware Components and Specifications25
- SRX210 Services Gateway Specifications25
- Figure 1: SRX210 Services Gateway25
- Table 5: SRX210 Services Gateway Specifications26
- SRX210 Services Gateway Front Panel and Back Panel Views (Low Memory, High Memory, and Poe Versions)27
- SRX210 Services Gateway Leds29
- SRX210 Services Gateway Built-In Interfaces32
- Table 9: SRX210 Services Gateway Built-In Ethernet Port Leds32
- Table 10: SRX210 Services Gateway Built-In Hardware Interfaces33
- SRX210 Services Gateway Boot Devices and Dual-Root Partitioning Scheme35
  - Boot Devices35
  - Dual-Root Partitioning Scheme35
- SRX210 Services Gateway Cooling System36
- SRX210 Services Gateway Power Supply37
- Figure 6: Airflow through the Chassis37
- Figure 7: SRX210 Services Gateway - 12 V Power Supply38
- Figure 8: SRX210 Services Gateway - 48 V Power Supply38
- Figure 9: SRX210 Services Gateway - 54 V Power Supply39
Chapter 3 Mini-Physical Interface Modules41
- SRX210 Services Gateway Mini-Physical Interface Modules41
Chapter 4 Power over Ethernet43
- SRX210 Services Gateway Poe Overview43
Chapter 5 3G Wireless Functionality47
- SRX210 Services Gateway 3G Expresscard Overview47
- Installing the 3G Expresscard in the SRX210 Services Gateway Expresscard50
  - Slot50
  - Figure 10: Installing the 3G Expresscard in the SRX210 Services Gateway50
- SRX210 Services Gateway 3G Expresscard Basic CLI Commands51
- Table 15: SRX210 Services Gateway 3G Expresscard Basic CLI Commands51
- Planning53
  - Safety and Regulatory Compliance Information53
  - Interface Cable Specifications and Connector Pinouts53
Chapter 6 Site Preparation55
- Site Preparation Checklist for the SRX210 Services Gateway55
- Table 16: Site Preparation Checklist for the SRX210 Services Gateway55
- General Site Guidelines for Installing the SRX210 Services Gateway57
- SRX210 Services Gateway Cabinet Requirements57
- Table 17: SRX210 Services Gateway Cabinet Requirements57
- SRX210 Services Gateway Rack Requirements58
- Site Preparation Checklist for the SRX210 Services Gateway58
- General Site Guidelines for Installing the SRX210 Services Gateway58
- Clearance Requirements for Airflow and Hardware Maintenance of the SRX210 Services Gateway59
- Table 18: Rack Requirements for the Services Gateway59
- SRX210 Services Gateway Electrical and Power Requirements60
- Table 19: Clearance Requirements for the Services Gateway60
Chapter 7 Safety and Regulatory Compliance Information63
- SRX210 Services Gateway Definition of Safety Warning Levels63
- SRX210 Services Gateway General Safety Guidelines and Warnings65
- SRX210 Services Gateway Fire Safety Requirements69
- Figure 11: Placing a Component into an Electrostatic Bag69
- SRX210 Services Gateway Safety Requirements, Warnings, and Guidelines70
- SRX210 Services Gateway Laser and LED Safety Guidelines and Warnings70
  - Laser and LED Safety Guidelines and Warnings71
- SRX210 Services Gateway Maintenance and Operational Safety Guidelines and Warnings73
  - Safety Guidelines and Warnings74
- SRX210 Services Gateway Electrical Safety Guidelines and Warnings78
- SRX210 Services Gateway Agency Approvals79
- SRX210 Services Gateway Compliance Statements for EMC Requirements81
  - Requirements83
- SRX210 Services Gateway Compliance Statements for Acoustic Noise83
Chapter 8 Power Guidelines, Requirements, and Specifications85
- SRX210 Services Gateway Site Electrical Wiring Guidelines85
- Table 20: Site Electrical Wiring Guidelines for the Services Gateway85
- SRX210 Services Gateway Power Specifications and Requirements86
- Table 21: Power Supply Electrical Specifications for the SRX210 Services86
- SRX210 Services Gateway Grounding Specifications87
- Table 22: Grounding Cable Specifications for the Services Gateway87
Chapter 9 Interface Cable Specifications and Connector Pinouts89
- Interface Cable and Wire Specifications for the SRX210 Services Gateway89
- RJ-45 Connector Pinouts for the SRX210 Services Gateway Ethernet Port89
- Table 23: Cable and Wire Specifications for Ports89
- Figure 12: Ethernet Cable Connector (RJ-45)90
- Table 24: RJ-45 Connector Pinouts for the Services Gateway Ethernet Port90
- Table 25: RJ-45 Connector Pinouts for the Services Gateway Ethernet Port90
- RJ-45 Connector Pinouts for the SRX210 Services Gateway Console Port91
- Figure 13: Console Cable Connector91
- Table 26: RJ-45 Connector Pinouts for the Services Gateway Console Port91
- Installation93
  - Installing the Mounting Hardware93
Chapter 10 Installation Overview95
- Installation Overview for the SRX210 Services Gateway95
Chapter 11 Unpacking the Services Gateway99
- Unpacking the SRX210 Services Gateway99
- Verifying Parts Received with the SRX210 Services Gateway100
- Table 29: Parts List for a Fully Configured SRX210 Services Gateway100
- Table 30: Accessory Parts List for the SRX210 Services Gateway101
Chapter 12 Installing the Mounting Hardware103
- Preparing the SRX210 Services Gateway for Rack-Mount, Desk-Mount, and Wall-Mount Installation103
- Preparing the SRX210 Services Gateway for Rack-Mount Installation103
- Table 31: SRX210 Services Gateway Preinstallation Checklist for Rack-Mount104
- Adjusting the Power Supply Adapter Tray for the SRX210 Services Gateway for Rack-Mount Installation105
- Figure 14: Adjusting the Power Supply Adapter Tray to Accommodate the105
- Preparing the SRX210 Services Gateway for Desk-Mount Installation106
- Figure 15: Adjusting the Power Supply Adapter Tray to Accommodate the 150-Watt Power Supply106
- Table 32: SRX210 Services Gateway Preinstallation Checklist for Desk-Mount106
- Preparing the SRX210 Services Gateway for Wall-Mount Installation107
- Table 33: SRX210 Services Gateway Preinstallation Checklist for Wall-Mount107
Chapter 13 Installing the Services Gateway109
- SRX210 Services Gateway Installation Safety Guidelines and Warnings109
- Installing the SRX210 Services Gateway in a Rack113
- Figure 16: SRX210 Services Gateway Installation in a Rack - Positioning Mounting114
- Table 34: SRX210 Services Gateway Rack Installation Parts114
- Figure 17: SRX210 Services Gateway Rack Installation - Securing Mounting Brackets and Power Supply Adapter Tray115
- Figure 18: SRX210 Services Gateway Rack Installation - Positioning the Power115
- Figure 19: SRX210 Services Gateway Rack Installation - Hanging the Services Gateway in a Rack116
- Installing the SRX210 Services Gateway on a Desk117
- Figure 20: SRX210 Services Gateway Desk Installation - Attaching the Vertical117
- Installing the SRX210 Services Gateway on a Wall118
Chapter 14 Connecting, Grounding, and Powering on the Services Gateway123
- Connecting the SRX210 Services Gateway to the Power Supply123
- Connecting and Organizing Interface Cables for the SRX210 Services123
  - Gateway124
  - Figure 24: Connecting the SRX210 Services Gateway to the Power Supply124
- Grounding the SRX210 Services Gateway126
- Figure 25: Grounding the SRX210 Services Gateway126
- Table 36: Grounding Cable Specifications for the Services Gateway126
- Powering on and Powering off the SRX210 Services Gateway127
Chapter 15 Autoinstallation131
- SRX210 Services Gateway Autoinstallation Overview131
Chapter 16 Establishing Basic Connectivity135
- Connecting to the SRX210 Services Gateway Setup Wizard135
- Figure 26: Connecting to the Ethernet Port on an SRX210 Services Gateway135
- Connecting an SRX210 Services Gateway to the CLI Locally136
- Figure 27: Connecting to the Console Port on an SRX210 Services Gateway137
- Connecting an SRX210 Services Gateway to the CLI Remotely138
- Table 37: Port Settings for Connecting to the Console Port138
- Connecting the Modem at the SRX210 Services Gateway End139
  - Table 38: Port Settings for Configuring the Modem on the Services Gateway139
  - Gateway140
- Connecting to the CLI at the User End for the SRX210 Services Gateway140
- Table 39: Port Settings for Connecting to the CLI at User End141
Chapter 17 Configuring Basic Settings143
- SRX210 Services Gateway Software Configuration Overview143
- Performing Initial Software Configuration on the SRX210 Services Gateway Using the J-Web Interface149
Chapter 18 Configuring Secure Web Access155
- SRX210 Services Gateway Secure Web Access Overview155
Chapter 19 Maintaining the Hardware159
- Maintaining the SRX210 Services Gateway Hardware Components159
- Troubleshooting161
Chapter 20 Monitoring Hardware Components163
- Monitoring the SRX210 Services Gateway Chassis Using the CLI163
- Monitoring the SRX210 Services Gateway Components Using Leds165
- Monitoring the SRX210 Services Gateway Using Chassis Alarm Conditions167
- Monitoring the SRX210 Services Gateway Power System170
Chapter 21 Resetting the Configuration File171
- Using the Reset Config Button on the SRX210 Services Gateway171
  - Gateway172
Chapter 22 Juniper Networks Technical Assistance Center173
Chapter 23 Returning the Services Gateway175
- Return Procedure for the SRX210 Services Gateway175
- Locating an SRX210 Services Gateway Component Serial Number and Agency175
- Contacting Customer Support178
- Packing the SRX210 Services Gateway and Components for Shipment179

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