CHAPTER 23
Returning the Services Gateway
•
Return Procedure for the SRX210 Services Gateway on page 157
•
Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 158
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 159
•
Contacting Customer Support on page 160
•
Packing the SRX210 Services Gateway and Components for Shipment on page 161
Return Procedure for the SRX210 Services Gateway
Follow the tasks list provided in Table 47 on page 157 to return an SRX210 Services Gateway
or component to Juniper Networks for repair or replacement:
Table 47: Return Procedure for SRX210 Services Gateway
For more information, seeTaskStep
“Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels” on page 158
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 160
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX210 Services Gateway
and Components for Shipment” on
page 161
Pack the SRX210 Services Gateway or
component for shipping.
3
NOTE: Do not return the deviceorany componenttoJuniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
torefuse shipments that do not havean RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
157Copyright © 2012, Juniper Networks, Inc.
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