Resolve common problems
87
InTouch fails to
read badges.
The badge is unreadable or does
not meet the required badge
specification.
1. Inspect the badge for cleanliness.
2. Clean the badge and badge reader.
The bar code on the badge is worn
or scraped off.
Replace the badge.
You did not configure the
InTouch to read the symbology
that your badges use.
1. Access Maintenance mode at the InTouch.
2. Access the Symbology settings.
3. Turn on the appropriate symbology.
The InTouch is not enabled for
the correct badge reader type or
company ID code (if you are
using a code).
Correct the badge reader and company ID code
settings in the host application.
The badge reader may not be
working correctly.
Run the Badge Test test at the InTouch:
1. Access Maintenance mode at the InTouch.
2. Tap the Test button on the touch screen.
3. Select Badge from the list of options.
4. Follow the prompts to conduct the test and
note the result.
If the test does not indicate the issue, run a
Reader Report as follows:
1. Access Maintenance mode at the InTouch.
2. Tap the Reports button and scroll down to
Readers.
Note the report results and contact your Kronos
Representative for assistance.
Symptom Probable Causes Corrective Action
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