10-17
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-16)
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-50
The screen does not
respond when the power
switch is turned on.
Is the machine plugged in? Plug the power cord into an AC
outlet.
―
Is the machine powered on? Turn on the main power switch. page 2-2
Pressing the [Start] key
does not start printing.
Is there a message on the screen? Determine the appropriate response
to the message and respond
accordingly.
page 10-23
Is the machine in Sleep mode? Select any key on the operation
panel to recover the machine from
Sleep mode.
page 2-34
Blank sheets are ejected. ― Check that the settings of the
application software.
―
Paper often jams. Is the paper loaded correctly? Load the paper correctly. page 3-4
― Turn the orientation 180 degrees
around in which the paper is
positioned.
page 3-4
Is the paper of the supported type?
Is it in good condition?
Remove the paper, turn it over, and
reload it.
page 3-4
Is the paper curled, folded or
wrinkled?
Replace the paper with new paper. page 3-4
Are there any loose scraps or
jammed paper in the machine?
Remove any jammed paper. page 10-40
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