Lucent Technologies MERLIN LEGEND Release 6.1 System Programming

MERLIN LEGEND Communications System Release 6.1
System Programming Guide 555-661-111
Issue 1
August 1998
Programming Basics
Page 1-52Product Enhancements
1
Direct Station Selector 1
Now users can press a Direct Station Selector (DSS) button for a non-local
extension to make or transfer calls to that extension. However, no busy indication
is displayed by the DSS for non-local extensions.
Call Forwarding 1
The Forward feature now can be used to send calls to non-local extensions
across the private network.
SMDR 1
In addition to SMDR options for non-network calls placed to and from the local
system, system managers now can program SMDR to log incoming and outgoing
UDP calls, or they can choose to log no UDP calls. The factory setting is to record
all UDP calls.
Customers who use a call accounting system may not want to fill the database
with calls coming and going across the private network. These customers may
choose not to log UDP calls.
Decrease in Call Set-Up Time 1
The set-up time for a call across a private network has been reduced by
programming the number of UDP digits expected.
PRI Switch Type Test 1
A new maintenance test, the PRI Switch Type Test, has been created to allow
Lucent Technologies technicians or authorized dealers to automatically determine
if each end of the PRI tandem trunks has been programmed correctly.
Service Observing 1
Service Observing allows one extension to listen in on (observe) a call at another
extension. A typical application of this feature is that of a Customer Service
supervisor observing how a Customer Service representative handles calls.
The Service Observing group can consist of from one extension to all extensions
in the system, including other Service Observers. Up to 16 Service Observing
groups can be programmed. The Service Observer and the observed extension
must be on the same system.
The observer activates Service Observing either by pressing a Service Observing
button and then dialing an extension number or by pressing a DSS or Auto
Intercom button. The Service Observer must use an MLX telephone to observe an
extension; the telephone at the observed extension can be of any type.
A warning tone that alerts the observer, the observed extension, and the caller
that Service Observing is occurring can be set to On or Off through System
Programming. The factory setting is On.

Lucent Technologies MERLIN LEGEND Release 6.1 Specifications

General

Brand	Lucent Technologies
Model	MERLIN LEGEND Release 6.1
Category	Conference System
Language	English