MERLIN LEGEND Communications System Release 6.1
System Programming Guide
555-661-111
Issue 1
August 1998
Programming Basics
Page 1-62Product Enhancements
1
The following MCI PRI and PRI local exchange carrier (LEC) services (along with
AT&T Switched Network Services) can be provided to users of the MERLIN
LEGEND Communications System:
â– MCI Toll Services for DMS-250 or DEX600E switch type:
— MCI Prism® service for domestic outgoing long-distance and
international voice calls; for domestic outgoing 56-kbps restricted,
64-kbps unrestricted, and 64-kbps restricted circuit-switched data calls
— MCI VNet® service for incoming and outgoing domestic and voice calls;
for 56-kbps restricted, 64-kbps restricted, and 64-kbps unrestricted
circuit-switched data calls
— MCI 800 for domestic, toll-free, incoming voice calls
— MCI 900 service numbers
â– LEC services for DMS-100 switch types:
— DMS Virtual Private Network service for calls between the MERLIN
LEGEND Communications System and another communications
system (such as another MERLIN LEGEND Communications System)
— DMS INWATS (Inward Wide Area Telephone Service) for domestic
toll-free incoming voice calls
— DMS OUTWATS (Outward Wide Area Telephone Service) for domestic
outgoing long-distance voice calls
— DMS FX (foreign exchange) to provide local call rating for calls from the
local exchange to the area serviced by the foreign exchange.
— DMS tie trunk service to provide private exchange call rating for calls
placed on a dedicated central office facility between the MERLIN
LEGEND Communications System and another communications
system (such as another MERLIN LEGEND Communications System)
Improvements to Station Message Detail
Recording (SMDR) and Support for MERLIN
LEGEND Reporter Application 1
The SMDR feature is enhanced to provide more details about calling group agent
activities and to help system managers assess the effectiveness of call centers in
terms of both agent performance and the adequacy of facilities to handle inbound
calls. These improvements apply to calling groups that are programmed as Auto
Login or Auto Logout type. The SMDR and MERLIN LEGEND Reporter features
listed are programmable:
â– TALK Field. For Auto Login and Auto Logout calling groups, the TALK field
records the amount of time a calling group agent spends on a call.
â– DUR. (DURATION) Field. For Auto Login and Auto Logout calling groups,
call timing begins when a call arrives at MERLIN LEGEND Communications
System and not after a preset number of seconds. Call timing ends when the
call is disconnected; either the caller or the agent hangs up. This allows the
system manager to determine how long a caller waited for an agent’s
attention.
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