Appendix 1 Warranty and Service
Appendix 1 Warranty and Service
Shenzhen Megmeet Electric Co., Ltd. manufactures motor electric drive product product strictly according to the
ISO9001:2015 standard. In case of any abnormal product, please contact your product provider or the
headquarter of Shenzhen Megmeet Electric Co., Ltd.. Our company will provide full technical support service for
our customers.
1. Warranty period
The product is warranted for 18 months from the date of purchase, however, the warranty date shall not exceed
24 months after the manufacture date recorded in the nameplate.
2. Warranty scope
During the warranty period, any product abnormalities incurred due to our company can be freely repaired or
replaced by our company. In case of any following situations, a certain maintenance fees for the product will also
be charged even if it is in the warranty period.
1) The damages are caused by fire, flood, strong lightning strike, etc.
2) The artificial damages are caused by unauthorized modifications.
3) The product is damaged due to fall or in transit after purchasing.
4) The damages are caused by using beyond the standard specification requirements.
5) The damages are caused by operation and use failing to follow the instruction manual.
3. After-sales service
1) If there are specific requirements for electric drive product installation and trial operation, or the working status
of the electric drive product is unsatisfactory (such as unsatisfactory performance and function), please contact
your product agent or Shenzhen Megmeet Electric Co., Ltd..
2) In case of any abnormality, please timely contact your product provider or Shenzhen Megmeet Electric Co., Ltd.
for help.
3) During the warranty period, our company will repair any product abnormality incurred due to product
manufacturing or design free of charge.
4) If the product is out of the warranty period, our company will make paid repair according to user’s requirement.
5) The service charge is calculated by actual costs. If there is an agreement, the agreement shall prevail.
Shenzhen Megmeet Electric Co., Ltd.
Address: 5th Floor, Block B, Unisplendor Information Harbor, Langshan Rd., Science & Technology Park,
Nanshan District, Shenzhen, 518057, China
Tel: +86-755-86600500
Fax: +86-755-86600562
Website: www.megmeet.com
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