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Error Message See Section Below
Y-Motor Home Timeout Servo Motor Errors
Y-Motor OVER CURRENT error Servo Motor Errors
Y not done X- or Y- Not Done Error
Y timeout error Servo Motor Errors
Y tracking error Servo Motor Errors
Z-motor HALL error Servo Motor Resistance Test
Z-Motor not at HEADUP error Servo Motor Errors
Z position error Servo Motor Errors
Z timeout error Servo Motor Errors
Z tracking error Servo Motor Errors
DSP Command Errors
A DSP command error occurs when the motor controller (on the main control PCB) receives an invalid
command sequence. This results in a fatal error and the CPU halts.
If you experience a DSP command error on the machine, record as much data as you can relating to the
status the machine was in when the error occurred (i.e., z-position, design sewn, action before, action af-
ter). Also record the stitch number of the design where the error occurred. Technical support will attempt
to replicate the error using the same design, so you will likely be asked to send us a copy of the design.
Can’t Initialize Stepper Motors
The actual messages generated by the software are:
• Can’t init color, Z not in SAFE ZONE
• Can’t init grabber, Z not in SAFE ZONE
These errors are generated when the rmware installed on the Main PCB attempts to put the color, cut-
ter, or grabber in the home position to allow Z-axis movement to occur safely. If the stepper motors are
not in the “Z safe zone” or their respective home positions, then these errors are generated.
To clear these errors, make sure the stepper motor is in the home position. If the stepper motor is not go-
ing to the home position, troubleshoot the stepper motor using the advanced troubleshooting procedure.
No Trace Data
No design is loaded to run the trace function on. Load a design and then execute the trace function.
XY Home Not Set
The x- and y-home positions are not in synchronization. The x- and y-axis home positions must intersect
each other. The machine cannot make accurate moves to certain points in a design unless this is done.
Set x- and y-home positions using the procedures prescribed in “X/Y Home Adjustment”.
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