B-3Appendix B: Troubleshooting
5 When issuing a Scan command, the software locks up after the scanner seems
to start scanning (makes "noises"); or you get an error message.
5A. If you have the Transparent Media Adapter:
Make sure the TMA is installed properly (see situation #3 for more
details). In addition, make sure you observe the following:
• Place the gray template that comes with the TMA on the glass
surface of the scanner, with the clear opening of the template
towards the front of the scanner.
• Place the transparency to be scanned inside the template, and close
the cover.
• In the scanning software, select either Positive or Negative from the
Scan Material command in the Preferences menu (depending on
whether you're scanning a positive or negative transparency); do not
use the Reflective option.
• After complying with the above, click on Scan or Preview.
5B. If you are connected to a network, try disabling or disconnecting the
network cable, and then try to Scan again.
6 When you scan an 8-1/2-inch wide image, the left or right side of the image is
cut off.
Solution: This may happen if you are using a ScanMaker III scanner, which
has a maximum scanning width of 8.3 inches. Therefore, a small margin on
each side which will be cut off when you scan.
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