B-9Appendix B: Troubleshooting
19 You are not able to select different media types such as negative or positive
transparency from the Scan Material command (in the Preferences menu of the
Preview window.
Solution: Your Transparent Media Adapter (TMA) may be faulty, or it may
not be connected to the scanner properly.
• If you have a ScanMaker III, make sure the screws on the transparency
connector cable are in firmly and screwed tightly to ensure proper
connection. If you just plug the cable to the back of the ScanMaker III or
simply tighten the screws a little bit, you won't get a good connection.
After these steps, turn the scanner off and back on again.
• If you have a ScanMaker IISP, make sure the external power supply for
the TMA is connected to the scanner. If you did not get an external
power supply with your TMA, you may have received the wrong TMA.
Contact the place where you purchased the TMA for an exchange. For
verification, look at the TMA box; it should say "Transparency Adapter
for the ScanMaker IISP scanner."
• Make sure that when you turn on the scanner with the TMA attached,
you have nothing on the scanner except the gray template that came with
the TMA. Check to make sure too that you have received the correct
TMA. You can do this by looking at the TMA box and reading the note
(on the side of the box) that says which scanner model the TMA is to be
used for.
20 You are unable to use the document feeder (ADF).
Solution: Take note of the following:
• This problem may occur if your ADF is not properly installed. If you
have a ScanMaker IISP or IIG scanner, make sure you have the external
power supply connected to the back of the scanner. If you did not get an
external power supply, contact the place where you purchased the ADF
for an exchange. For verification, look at the ADF box; it should say
"Auto Document Feeder for the ScanMaker IISP or IIG scanner."
• Also, if you attempt to scan color images through the ADF, you will not
be able to do so because the ADF only supports multiple page-scanning
for line art, halftone, and grayscale, but not color.
• Make sure too your application supports multiple-page scanning. Some
graphics applications can only support one document at a time.
To Next Page
Loading...
Need help?
General