Section 3: Features
38 ◆ Section 3: Features DS1000/2000 Product Description
To time your call if you have a Manual Call Timer key:
1. Place or answer Intercom or trunk call + Press Manual Call Timer key.
Call Waiting / Camp-On
Availability: All versions.
With Call Waiting, an extension user may call a busy extension and
wait in line (Camp-On) without hanging up. When the user Camps-
On, the system signals the busy extension with two beeps indicat-
ing the first waiting call. (The busy extension can be on a handset
or Handsfree call.) The beeps periodically repeat while the call
waits. The call goes through when the extension becomes free.
If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The
extension will not hear Camp-On beeps for additional waiting calls.
Feature Operation
To Camp-On to a busy extension:
1. Call busy extension + Dial 2 (do not hang up).
If you hang up, the system converts your Camp-On to a Callback.
2. Speak to your co-worker when they answer their Camp-On ring.
Callback
Availability: All versions.
When an extension user calls a busy co-worker, they can leave a
Callback request for a return call.
The system services Callback requests as follows:
● Caller at extension A leaves a Callback at extension B.
● When extension B becomes idle, the system rings extension A. This is the Callback ring.
● Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
● As soon as extension B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes
the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at
the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system
cancels the Callback.
Call Waiting helps busy
extension users know when
they have additional waiting
calls. It also lets callers wait
in line for a busy extension
without being forgotten.
With Callback, a user does
not have to repeatedly call a
busy extension back, hoping
to find it idle.