Section 3: Features
DS1000/2000 Product Description Section 3: Features â—† 79
3
Monitor / Silent Monitor
Availability: All versions.
Monitor lets an extension user listen to the conversation at a busy
extension. To implement Monitor, an extension user just calls a
busy extension and dials the Monitor code. The busy extension
and their caller have no indication of the intrusion. There are no
tones heard and there is no visual indication that monitoring is occurring. For example, Monitor
could help the supervisor of a service department. The department supervisor could listen to the
questions that callers ask without disturbing the service call.
Feature Quick Steps
1. Call busy extension + Dial 6 + Listen to the conversation in progress.
Multiple Directory Numbers
See Call Coverage Keys on page 34.
Music On Hold
Availability: All versions.
Music on Hold (MOH) plays music to calls on Hold, parked calls,
and transferred calls. The music lets the caller know that their call
is waiting, not forgotten. Without Music on Hold, the system pro-
vides silence to these types of calls. Music on Hold is available
from three sources: two internal beep tones and an external source connected to the CPU music
input terminals. The external source typically connects to a customer-provided music source (such
as a digital announcer, CD player or FM receiver).
The system provides a single external music input source. Background Music and Music on Hold
share the same external source. For example, if Music on Hold uses a customer-provided program
from CD, Background Music uses this source as well. In DS2000, the external music source connects
to the CPU’s 8-pin mod jack. In DS1000, the external music source connects to the AUDIO jack. For
more on connecting a customer-provided music source, refer to the system’s Hardware Manual.
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while
their call waits at the transfer destination.
!! CAUTION !!
Monitor provides no warning tones prior to intrusion.
Monitor may be interpreted as an invasion of privacy.
Monitor a co-worker’s
phone conversation without
them knowing you are on
the phone.
Callers can listen to music
while waiting for their call
to go through.
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