Section 3: Features
DS1000/2000 Product Description Section 3: Features ◆ 39
3
Feature Quick Steps
To place a Callback:
1. Call busy extension + Dial 2 and hang up.
Stay on the line without hanging up if you want to Camp-On instead.
2. Lift handset to answer when Callback calls you back.
3. Speak to your co-worker when call goes through.
Caller ID
Availability: All versions.
Caller ID allows a display keyset to show an incoming caller’s
telephone number (called Directory Number or DN) and optional
name. Caller ID supports the telco’s Called Number Identifica-
tion (CNI) and Called Number Delivery (CND) service, when
available. These services provide the Caller ID information (i.e. messages) between the first and
second ring burst of an incoming call.
Caller ID provides the following features:
Single and Multiple Message Format Compatibility
There are two types of Caller ID message formats currently available: Single Data Message Format
(SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco
sends only the caller’s phone number (DN). The DN is up to 10 digits long. In Multiple Data Mes-
sage Format, the telco sends the DN and the caller’s name. The DN for this format is also up to 15
digits long and the name provided consists of up to 15 ASCII characters. If no DN is received, no
number or error message displays.
Caller ID Logging
Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for
each outside call that rings an extension. This allows an extension user to easily review and redial
their calls. The system call log records directly to an extension or to one of 8 Caller ID Logging
Groups. All extensions in the same Logging Group share the same Caller ID records. Each exten-
sion or Logging Group can store up to 99 Caller ID records. DS2000 stores up to 1000 Caller ID
records (allocated among all extensions and Logging Groups). DS1000 stores up to 500 records. By
default in DS1000, all keyset extensions (300-315) are in Caller ID Logging Group 1. By default in
DS2000, extensions 300-315 are set up for personal logging and can log up to 10 calls each. Log-
ging is disabled at all other extensions.
Caller ID on the SMDR Report
Caller ID data prints on the SMDR report. SDMF prints a single line which shows just the incom-
ing number. MDMF records print on two lines, with the first line showing the number and the sec-
ond line showing the name. Unlike the telephone display, the SMDR report can show the entire 15
digits in the DN, if required.
Caller ID automatically
displays the phone number
and optional name for
incoming trunk calls.
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