Section 3: Features
DS1000/2000 Product Description Section 3: Features ◆ 51
3
Direct Inward Line
Availability: All versions.
A Direct Inward Line (DIL) is a trunk that directly rings an
extension, Ring Group master number, or UCD Group master
number (including Voice Mail). Since DILs only ring one exten-
sion, employees always know which calls are for them. For
example, a company operator can have a Direct Inward Line for International Sales Information.
When outside callers dial the DIL’s phone number, the call rings the operator on the International
Sales line key. The DIL does not ring other extensions.
Assigning a DIL to an extension automatically provides immediate ringing and incoming access for
the trunk, with no additional programming required.
The extension to which the trunk is terminated controls the night mode of the trunk. For example, if
extension 301 has trunk 1 assigned as a DIL, the user can press DND to switch trunk 1 to its night
routing destination. Switching trunk 1 to night mode at extension 301 has no affect on the night
mode of the system. This flexibility could allow a service dispatcher with several DILs to indepen-
dently send trunks to their night destinations without affecting the night mode of the entire system.
A DIL can ring:
● An extension number (including the attendant’s extension)
● A Ring Group master number
● A UCD Group master number (including the Voice Mail master number)
Overflow for Direct Inward Lines
If unanswered, Direct Inward Lines can route to a programmed overflow destination. The overflow
destination can be an extension, Ring Group, UCD Group or Voice Mail (i.e., DIL destination’s
mailbox). You can set up separate DIL overflow destinations for the day mode and at night. If unan-
swered at the overflow destination, the call diverts to Key Ring.
Feature Quick Steps
To answer a call on your Direct Inward Line:
1. Lift handset.
To place all your DILs into Night Mode
1. Press DND.
This also enables Do Not Disturb at the extension.
A DIL lets an employee
know which calls are just for
them.
To Next Page
Loading...
Need help?
General
