NEC Express 5800 Series Maintenance Guide

Contents
Express5800/T110f-S, R110f-1E, T110f-E Maintenance Guide
3
Contents
Documents for This Product ...................................................................................................................................2
Contents.................................................................................................................................................................3
Notations Used in This Document ..........................................................................................................................6
Notations used in the text...............................................................................................................................6
Optical disk drive............................................................................................................................................6
Hard disk drive...............................................................................................................................................6
Removable media ..........................................................................................................................................6
Abbreviations of Operating Systems (Windows)............................................................................................7
Trademarks ............................................................................................................................................................8
License Notification ................................................................................................................................................8
Regulatory Notices .................................................................................................................................................9
Warnings and Additions to This Document...........................................................................................................12
Latest editions..............................................................................................................................................12
Chapter 1 Maintenance.....................................................................................................................................13
1. Transfer, Movement, and Disposal...............................................................................................................14
1.1 Transfer to a Third Party ...................................................................................................................14
1.2 Disposal of the Server and Consumables.........................................................................................15
1.3 Regarding the Transportation of This Server ....................................................................................15
1.4 Moving and Storage..........................................................................................................................15
2. Daily Maintenance........................................................................................................................................17
2.1 Checking and Applying Updates.......................................................................................................17
2.2 Checking Alerts.................................................................................................................................17
2.3 Status Indicator LEDs .......................................................................................................................18
2.4 Backup..............................................................................................................................................18
2.5 Cleaning............................................................................................................................................18
2.5.1 Cleaning the server.............................................................................................................19
2.5.2 Cleaning the tape drive.......................................................................................................19
2.5.3 Cleaning the keyboard and mouse .....................................................................................19
3. User Support................................................................................................................................................20
3.1 Maintenance Services.......................................................................................................................20
3.2 Before Asking for Repair...................................................................................................................20
4. Collecting Failure Information ......................................................................................................................21
4.1 Collecting Event Logs .......................................................................................................................21
4.1.1 Windows Server 2012.........................................................................................................21
4.1.2 Windows Server 2008 R2 / Windows Server 2008 .............................................................23
4.2 Collecting Configuration Information.................................................................................................24
4.2.1 Windows Server 2012.........................................................................................................24
4.2.2 Windows Server 2008 R2/ Windows Server 2008 ..............................................................25
4.3 Collecting User-Mode Process Dump...............................................................................................25
4.4 Collecting Memory Dump..................................................................................................................25
5. Troubleshooting ...........................................................................................................................................26
5.1 Problem of Powering on....................................................................................................................26
5.2 Problem of Starting EXPRESSBUILDER..........................................................................................28
5.3 Problem of Installing OS...................................................................................................................29
5.4 Problem of Starting OS.....................................................................................................................31
5.5 Problem of Windows STOP Error .....................................................................................................32

NEC Express 5800 Series Specifications

General

Brand	NEC
Model	Express 5800 Series
Category	Server
Language	English