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1. Repair the DNS server.
iLO credential prompt appears during Kerberos login attempt
Symptom
When a user clicks the Zero Sign In button, a credential prompt appears.
Cause
The browser is not configured correctly for Kerberos login.
Action
1. Configure the browser to support Kerberos login.
iLO credential prompt appears during Kerberos login by name attempt
Symptom
A credential prompt appears when a user tries to log in to iLO with a user name in Kerberos SPN
format and the associated domain password.
Cause
The computer account for iLO is part of a child domain and the Kerberos configuration
parameters reference the parent domain.
Action
1. Verify that the following Kerberos parameters are configured correctly: Kerberos Realm,
Kerberos KDC Server Address, and Kerberos KDC Server Port.
A directory connection to iLO ends prematurely
Symptom
An Active Directory session ends prematurely.
Cause
Network errors can cause iLO to conclude that a directory connection is no longer valid. If iLO
cannot detect the directory, it ends the directory connection. Any attempt to continue using the
terminated connection redirects the browser to the login page.
This issue might occur in the following situations:
• The network connection is terminated.
• The directory server is shut down.
Action
1. Log back in and continue using iLO.
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