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CHAPTER 4 OFFICE DATA DESIGN
2.13 ACD FCCS Data Assignment
This section explains the general information of ACD in an FCCS Network and also, network establishment
conditions, data programming. For the function differences, this information is classified into the following two
functions.
Function1 - ACD agents in a node providing ACDP can be handled the ACD incoming calls via access to
ACD trunks in the remote node. This is called “ACD Trunk for FCCS” in this manual.
Function2 - ACD agents in multiple nodes can be handled ACD incoming calls since multiple ACDPs can
be provided in an FCCS Network. This is called “Multiple ACDPs in an FCCS Network” in
this manual.
Note: As to another FCCS feature, [A-133A] AGENT ANYWHERE-ACD, which allows to handle ACD calls ter-
minated at the trunk in the remote node from ACD positions in any node (Irrespective of the self or remote
node, or providing ACDP or not), see Section 3 “ACD SERVICE FEATURE” in this chapter for details.
Basic Conditions for ACD FCCS Network:
(1) Telephone Number (max. 5 digits) is used for the station number type (both Non-ACD line and ACD
line) to activate ACD system through FCCS Network.
(2) Logical Route (1-254: route numbers more than 254 are not available) is used for the route type to ac-
tivate ACD system through FCCS Network. Tables below show which data programming is changed
in accordance with these conditions in terms of data and command kinds.
Basic Office Data
ACD Command Data
(See CHAPTER 6 “COMMANDS AND JOB SPECIFICATIONS” for details of each command.)
Data Description Notice
Monitor number
1. AMNON is used in place of AMNO
2. Telephone number for Monitor number (pilot number) is assigned in ALGNN command be-
fore the monitor number data assignment.
3. ACNON is used in place of ACNO
Announcement data AADTN is used in place of AADT
Back up-UCD data
ASHUN is used in place of ASHU. See “Uniform Call Distribution (UCD) [U-1]” in Feature Pro-
gramming Manual.
Other data Logical route number (1-254) and telephone number (max. 5 digits) are used.
Data Description
Notice
ACDANA
Telephone number (monitor number = pilot number) should be set in AMNON before this com-
mand
ACDCCV Telephone number is programmed when the transferred destination is a station (TRFDC)
ACDIVR Telephone number is programmed for Access number to IVR.
ACDLOG Telephone number is programmed in PARN, PERN
ACDPLT
Telephone number (monitor number = pilot number) should be set in AMNON before this com-
mand
ACDPSN Telephone number is programmed in NACD and ACDL.
ACDSPL Telephone number is programmed in ASIST, NIGHT, and EMGCY
ADCTG Logical route (1-254) is programmed in ACDRT
ACDTN Telephone number is programmed in IVRNO and OPENO.
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