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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-101
Sheet 1/2
ACD Incoming
Set up a loop-back connection between COT for ACD trunk group to be tested and station line.
Log off agent positions and supervisory positions.
ACD Agent/Supervisory Position Incoming Test
• Test all agent positions and supervisory positions with following flow chart.
Log on the agent position or supervisory position to be tested, and release the After Call Work Mode.
• Use the AUTO/MAN key to set to the Automatic Answer mode. (If the answering mode at logon is
the
Automatic Answer mode, this operation is not necessary because the Automatic Answer mode has
already been set.)
C.O. trunk call incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
• Check that a Zip Tone is generated when the call is incoming.
• Check that the incoming route is displayed on the LCD of the agent position.
Answering by ACD agent position.
Check that conversation can be started at the same time as the Zip Tone (without any operation).
Note: When ACD system is used in an FCCS Network, test that the incoming call terminated to C.O.
trunk in other nodes can be picked up.
Agent
IP PAD
LC
A
B
COT
For IP/SIP terminal
SP
Position
Agent Position
ELC/DLC
LC
A
B
COT
For Digital terminal
LAN
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