NEC UNIVERGE SV7000 - Glossary of Terms

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CHAPTER 2 GENERAL INFORMATION
3. GLOSSARY OF TERMS
This section defines ACD-related terms.
Figure 2-4 The ACD System Configuration
Agent Position
Agent Position
Supervisory Position
Supervisory Position
Queue
Queue
D
term
Split x
Split y
Trunk Group
Trunk Group
ELC
SP-PHD
IPPAD
Client MIS
Client MIS
Server MIS
ACD System
Router
ETHER
ICT
ICT
ICT
ICT
ICT
ICT
Switching
HUB
POWERPOWER
IP terminal
IP terminal