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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
After the installation test following by the “Installation Manual”, test the ACD service features following the
flowchart below. The names listed within of each NAP are the names of the ACD services. Also refer to
the detailed description of the services in Section 3 of CHAPTER 4 “ACD SERVICE FEATURE”.
Note: When the System Initialization or ACDP Initialization is performed, the following test procedures should
not be operated until the system message "6-H" is output and Login prompt appears on the LCD.
START
ACD Incoming
Call Distribution to Agents
Priority Processing
Automatic Call Distribution
Delay Announcement
A
Call Distribution to Agents-ACD (C-35)
Automatic Call Distribution
Announcements-ACD (A-80A)
ACD service feature names tested in each NAP
NAP-215-101
NAP-215-102
NAP-215-104
NAP-215-105
NAP-215-103
Automatic Answer-ACD (A-35A)
Calling Party Identification
(Character Display for ACD)(C-70A)
Log-on/Log-off-ACD (L-19A)
Release-ACD Position-ACD (R-19A)
Split Section-ACD (S-98A)
Zip tone-ACD (Z-1A)
Call Waiting Indication-LCD Display/CW
Lamp-ACD (C-68A)
Priority Queuing-ACD (P-21A)
Queuing-ACD (Q-1A)
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