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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note: This test does not use the Overflow service.
Related commands: AADT, ACDCCV
NAP-215-105
Sheet 1/1
Delay Announcement
Log off all agent and supervisory positions.
C.O. trunk incoming.
• Place C.O. trunk calls sequentially from stations A, B
and C to stations D, E and F respectively.
First delay announcement.
• Stations A, B and C shall hear the first delay
announcement after the predetermined period of time.
Music on hold.
• Stations A, B and C shall hear the music on hold until the second delay announcement.
Second delay announcement.
Music on hold.
Release.
• Check that the incoming trunk is cleared automatically after the second delay announcement, then
release stations A, B and C.
Apply the test procedure above for each trunk group.
Announcement
Machine
COT
LC
A
B
C
D
E
F
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