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CHAPTER 4 OFFICE DATA DESIGN
2.6 ACD Incoming Route Assignment
STEP 1: ARTD- Route data for the ACD incoming route.
CDN51 (ACD) = 0, do not assign “1”.
Note: When changing the route class data, the circuit card must be initialized.
STEP 2: ATRK- Assign the ACD incoming trunk.
STEP 3: ACDTG-Assign the ACD Trunk Group data.
TN: ACD tenant (1-9)
ACDRT: ACD route No. (1-254) Note 1
NAME: ACD trunk group name (up to 20 characters) Note 2
QPRTY: Queue Priority (1-250)
TRK: Trunk No. (1-255)
Note 1
Note 1: Assign the same RT No. and Trunk No. in these parameters as in Telephony Server side.
Note 2: ACD position shows ACD Name corresponding to the route when you assign the name on this command.
In this case, the name data assignment on ACDPLT command can be skipped.
If you need the indication of name corresponding to the monitor number, assign the name on ACDPLT com-
mand.
(A system uses the name information which is determined on either ACDTG or ACDPLT.)
STEP 4: MBTK/MBRT- Cancel the make busy status.
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