NEC UNIVERGE SV7000 - Message Detail Data of System Message 6-H

– 366 –
CHAPTER 8 SYSTEM MAINTENANCE
3.2.3 Message Detail Data of System Message “6-H”
System Message 6-H: Bad Call Notification (ACD)
(1) Print-out Format
Note 1
Note 1:
ASYD, SYS1, Index 86, Bit7: System Message Contents.
Above data is required to print out information report for ~.
Set this bit as follows: Bit 7=1: Detailed (always assign "1").
(2) Print-out information (typical)
Bad Call Notification
20=ACD trunk connection
ACD Trouble Kind
01=ACD trunk trouble key
14=ACD reset start
15=Insufficient ACD memory
16=Insufficient ACD call record
17=Excessive business station on ACD calls
18=Excessive calls queued
21=Unknown Pilot No. called
24=Illegal execution of ACD timeout procedure
30=ACD pointer error detection and recovery
33=ACDP reset completion
34=Call recovery failure on unknown Pilot No.
37=ACD Traffic (incoming) Capacity Over
42=ACD Client License Capacity Over
99=Illegal ACD processing - trace stored
[When = 01 (Hex)]
~ : Information on Agent Position
~:My Line No.
:00
~: 00 00
~ : Information on Calling Party
– Station
~ : Station No.
:00
– Trunk
~:Route No.
~ : Trunk No.
SYSTEM MESSAGE 6 - H BAD CALL NOTIFICATION
NEC - ESD AUG 14 17:00
1: xx xx xx xx xx xx xx xx 2: xx xx xx xx xx xx xx xx
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
9
16
1
2
2
3
6
3
5
6
7
8
9
12
9
11
12
9
10
11
12