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CHAPTER 3 INSTALLATION
3.1.2 Installation of ACD Supervisory Position
• For the cable connection between the Supervisory Position and the Telephony Server, refer to the related
manuals.
• Attach the provided key pads/labels to identify the names of the keys. For the Feature key data assignments,
refer to Section 2.4 “Agent/Supervisory Position Data Assignment” in CHAPTER 4 and AKYD command
in the Data Programming Sheets.
Figure 3-6 Key Pads on Supervisory Position Keyboard (Dterm Series E/Dterm 75)
1
2
3
4
56
7
8
9
0#
CW
ACDCALL LINE
TRKTRBL RECALL
FNC HAND/HEAD MIC SPKR
BREAK
LOGON
TALLY
WORKCONFXFRHOLD
FLEX KEY
MON/BARGE
NIGHT
AUTO/MAN
RLS
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