NEC UNIVERGE SV7000 - Agent;Supervisory Position Data Assignment

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CHAPTER 4 OFFICE DATA DESIGN
2.4 Agent/Supervisory Position Data Assignment
ACD Line/Non-ACD Line Keys on ACD Position
[Assignment Procedure]
STEP 1: ASDT (for Digital terminal such as DT300 Series, Dterm Series i, Dterm Series E/Dterm75)
/AISTL (for IP/SIP terminal such as DT700 Series, DtermIP, IP Enabled Dterm, and Soft Phone)
- Assign the station data as follows.
• Agent/Supervisory position
Non-ACD Line:TEC12, RSC/SFC = 1-15
ACD Line:TEC18 (Virtual LENs), RSC/SFC = 1-15
Note: The identical SFC (Service Feature Class) cannot be assigned on Non-ACD Line and ACD Line.
Note: Non-ACD Line and ACD Line must be accommodated in the same IMG.
Note: When using IP terminal such as DtermIP, IP Enabled Dterm for an agent/supervisory position, SP-PHD
(data assignment by ALIDL command) is required.
Note: Assign only SFI as mentioned in this manual. Do not assign any Business SFI (such as Call Forwarding
Don't Answer, Call Forwarding All, Call Forwarding Busy, Call Pickup and so on) to an ACD Line.
Non-ACD Line key
(My Line)
ACD Line key
(Prime Line
- Virtual STA)
Agent position
ACD Line key
(Prime Line
- Virtual STA)
Supervisory position
Non-ACD Line key
(My Line)