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CHAPTER 7 SYSTEM OPERATIONS
2.11 Monitoring/Supervisory Override
With the following procedure, the supervisory position can monitor a conversation between an agent position
and ACD caller at any time, and can join the call by overriding if required.
Note: The monitoring ends here by dialing numbers other than “1+#”, no operation for more than 30 seconds or
pressing MON/BARGE key.
Monitoring
Place Supervisor into the “Work” mode.
Supervisory presses the MON/BARGE key.
The lamp blinks.
MONITOR NUMBER? is displayed.
Dial the ID code of the agent to be monitored, or dial 0 followed by the non-ACD-call station
number of the agent position, and #.
(Monitoring)
If it is required to monitoring here, press the Release key. The “MON/BARGE” lamp goes off.
Supervisory Override
Press MON/BARGE key again.
BARGE? is displayed.
Dial 1 and #. (“1 + #”=“1 + n +…+ n + #”)
Note
The “MON/BARGE” lamp flashes and the “CONF” lamp lights.
(Three-way conference call between the ACD call, agent position and supervisory position)
Press the RELEASE or MON/BARGE key to end overriding.
The “CONF” lamp goes off and Return to Monitoring.
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