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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-112
Sheet 1/1
Break Mode
Log off all ACD agent and supervisory positions.
Set one of the ACD agent positions to the Break mode.
• Press the BREAK key so that the lamp illuminates.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Confirmation of Break mode.
• Check that the incoming call is not distributed to the agent position.
Release of Break mode.
• Press the BREAK key again so that the lamp goes out.
Incoming at ACD agent position.
Answering by ACD agent position.
Release by ACD agent position.
Apply the test procedure above to all splits.
Agent
IP PAD
LC
A
B
COT
Agent Position
ELC/DLC
LC
A
B
COT
LAN
Position
SP
For IP/SIP terminal For Digital terminal
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