NEC UNIVERGE SV7000 - ACDANA: Assignment of ACD Analog Split Access Code

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ACDANA : Assignment of ACD Analog Split Access Code
ACDANA: Assignment of ACD Analog Split Access Code
1. Function
This command is used to assign, display, print, and remove ACD Analog Agent access code data. These
access codes enable agents using analog phones to perform many ACD features including logging on (with
or without an ID), logging off, going into Ready, Work, and Break modes, entering tally codes, and report-
ing trunk troubles.
2. Precautions
Analog access codes must be set up on the Node as monitor numbers (see AMNO or AMNON in this man-
ual).
One-digit access codes may not be assigned.
3. Parameters
ACDP: Fixed to 0 (Not used)
ACC: The dialed digit pattern used to invoke an ACD function. (Two to five digits. Unify the
number of digits.)
FKIND: The ACD feature which this access code will provide. (1-13)
1 : Logon With ID
2 : Logon Without ID
3 : Logoff
4 : Ready Mode
5 : Work Mode
6 : Break Mode
7 : Tally Code
8 : Trunk Trouble
9 : Day Mode Single
10: Day Mode All
11: Night Mode Single
12: Night Mode All
13: Permanent Work
ID: The logon ID associated with an analog access code
(only used for FKIND=1).
CODE: The tally code associated with an analog access code
(only used for FKIND=7).
TYPE: The break type associated with an analog access code
(only used for FKIND=6).
S-ANT: Success Announcement or Tone
0 = Service Set Tone
1~58 = Announcement No. programmed in AADT. An agent will be connected to the
announcement upon successful operation.
F-ANT: Failure Announcement or Tone
0 = Reorder Tone
1~58 = Announcement No. programmed in AADT. An agent will be connected to the
announcement upon failed operation.