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ACDANA : Assignment of ACD Analog Split Access Code
Note: “*” and “#” are not available for ACC.
It is not available to assign different number of digit for the access code (i.e., access code “100” and “10”
cannot coexist) in a system.
ACD Analog Agent Access Code Data Programming Sheet (1/3)
Access Code
(ACC)
Note
Agent Feature
(FKIND)
Break Type
(TYPE)
1 ~ 9
Success
(S-ANT)
0 ~ 58
Failure
(F-ANT)
0 ~ 58
Logon Without ID (2)
Logoff (3)
Ready Mode (4)
Work Mode (5)
Break Mode (6) 1
Break Mode (6) 2
Break Mode (6) 3
Break Mode (6) 4
Break Mode (6) 5
Break Mode (6) 6
Break Mode (6) 7
Break Mode (6) 8
Break Mode (6) 9
Trunk Trouble (8)
Day Mode Single (9)
Day Mode All (10)
Night Mode Single (11)
Night Mode All (12)
Permanent Work (13)
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