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CHAPTER 4 OFFICE DATA DESIGN
2.3 Split Data Assignment
STEP 1: ASDT (for Digital terminal such as DT300 Series, Dterm Series i, Dterm Series E/Dterm75)
/AISTL (for IP/SIP terminal such as DT700 Series, DtermIP, IP Enabled Dterm, and Soft Phone)
-Make sure that the agent/supervisory position was already assigned.
STEP 2: ACDPSN -Make sure that the tenant data and the split number were already assigned correctly.
Note: Be sure that one supervisory position is assigned per split.
STEP 3: ACDSPL -Assign the split data.
TN: Tenant number (1-9)
SPLIT: Split number (1-250)
NAME (optional):Name of split (20 characters.)
Note 1
Note 1: When NAME of route (programmed in ACDTG) or NAME of monitor number (programmed in ACDPLT)
is assigned, skip this parameter.
LOGID: 0/1=Logon ID is not required/Required
AFTER: 0/1=Work/Ready mode after the ACD position is released
ANMD: 0/1=Automatic/Manual operation to answer the ACD calls after logging on
QUEUE FLAG: Unit of Queue flagging
Note 2
0/1=number/percent
Note 2: QUEUE FLAG=1 (Maximum Queue value is described with the percentage of all agent positions)
QUEUE: Maximum number of Queue Depth
1-700 for QUEUE FLAG=0
5-1000 for QUEUE FLAG=1
CWCHM: 0/1=Call Waiting Lamp/Chime is not available/Available
WMT: Work Mode Timer time out (0-9999 sec.)
RMON: The function of ASSIST key
0/1=Assist/Monitor Me
BRKTP: 0/1=Break mode is not available/Available
NIGHT: Night destination (Max. 5 digits)
Note 3
ASIST: Assistance call destination. (Max. 5 digits) Note 3
EMGCY: Emergency call destination. (Max. 5 digits) Note 3
RECD: Recorder equipment number (0-5, 0 = Recorder equipment is not used) Note 3
Note 3:
This data is valid when CCV is designated for the procedure of handling ACD call (CCV/W=0 in ACD-
PLT).
DNDS: 0/1=DO NOT DISTURB - SPLIT is available/Not available
Note 4
Note 4:
Assign 1 to reject ACD call queuing when all agents have been logged off in the split.
WKRST: 0/1=Work mode is available/Not available
AWPI: Work mode for the ACD call when connecting with a non-ACD call
0=Work Mode is not available
1=Available when the non-ACD call is terminated
2=Available when the non-ACD call is answered
3=Available when the non-ACD call is terminated/answered
AWPO: Work mode for the ACD call when originating a non-ACD call
0/1=Not available/Available
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