NEC UNIVERGE SV7000 - Call Control Vectors (CCV) Assignment

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CHAPTER 4 OFFICE DATA DESIGN
2.7 Call Control Vectors (CCV) Assignment
CCV stands for “Call Control Vectors” which specifies ACD call processing pattern (Index1-900). And each
CCV provides 20 steps. The system handles ACD calls in accordance with the condition specified in CCV table.
When a system provides the MIS, Tenant (TN) No., Split No. and CCV Index No. are related as listed below.
Note 1: N, M stands for the max. number of the agent split of ACDTN data.
Note 2: When Day/Night changing over is performed according to the week schedule table (ACDPLT CCV/W=1:
Week schedule), it is impossible for MIS to change over Day/Night.
Note 3: When one split uses multiple CCVs on a day, the system configuration, such as ACD call processing, of
CCV allocated as above can be changed by MIS. However, when week schedule is used (ACDPLT CCV/W
= 1), the ACD System configuration (pilot no. data) can not be changed by MIS.
TN Split No. Day CCV No. Night CCV No.
1
1
1
1
1
2
3
N
1
3
5
2N-1
2
4
6
2N
2
2
2
2
1
2
3
M
2(N+1)-1
2(N+2)-1
2(N+3)-1
2(N+M)-1
2(N+1)
2(N+2)
2(N+3)
2(N+M)
3
3
1
2
2(N+M+1)-1
2(N+M+2)-1
2(N+M+1)
2(N+M+2)