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CHAPTER 2 GENERAL INFORMATION
2.3 System Configuration
The ACD system can be implemented in the Built-in Type configuration, with which the ACDP is built in the
MGC of the Telephony Server.
The configuration of the ACD system is defined as follows.
Note: A sufficient number of channels for IP PAD should be provided in advance. When there is shortage of the
IP PAD channels, the agent position (IP terminal) cannot answer the incoming call.
Switching HUB
Router
Router
Dterm
Dterm
Agent Position (IP terminal)
Agent Position (IP terminal)Agent Position (IP terminal)
IVR/Host
Infolink
Client MIS
Server MIS
COT/PRT/DTI/FCCH/IP TRK/PHC
ELC
IPPAD
LC
Split D
Split A
Split B
Split C
POWERPOWER
POWERPOWER
Bulit-in ACDP
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