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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-107
Sheet 1/2
Overflow
Log on the ACD agent and supervisory positions of the overflow origination split.
Log on the ACD agent and supervisory positions of the overflow destination split.
C.O. trunk incoming.
• Place C.O. trunk calls sequentially from stations A, B and C to stations D, E and F respectively.
F
D
E
COT
SP
C
A
B
LC
G
H
I
J
Overflow
Origination
Split
Overflow
Designation
Split
F
D
E
COT
ELC/DLC
C
A
B
LC
G
H
I
J
Overflow
Designation
Split
Overflow
Origination
Split
IP PAD
LAN
For IP/SIP terminal For Digital terminal
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