NEC UNIVERGE SV7000 - Abandoned Call Search

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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note: To activate this feature properly, the following conditions are required:
- The C.O. line has the answer/release signal.
- The C.O. trunk can detect the release signal from the C.O. line (Release signal detection function must be
valid by the switch setting).
- Assign the following state translation data by ASTD command: STM = 1, STS = 0, ST = 1 (Release the
trunk after detection of the release signal)
NAP-215-115
Sheet 1/1
Abandoned Call Search
Abandoned Call Search
C.O. trunk call origination.
• Place a call from the station A to the line B. The call is connected to a Pilot number.
• At this time, agent positions shall be in Work mode.
After checking that the CW lamp on the agent position illuminates, station A releases the call.
• Check that the CW lamp on the agent position goes off.
Agent
IP PAD
LC
A
B
COT
Agent Position
ELC/DLC
LC
A
B
COT
LAN
Position
SP
For IP/SIP terminal For Digital terminal
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