NEC UNIVERGE SV7000 - TO ANSWER AN INTERNAL CALL

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CHAPTER 4 OFFICE DATA DESIGN
2.8 ACD Schedule Data Assignment
An ACD incoming call can be processed by using either Week Schedule data or Holiday Schedule data. Holiday
or Weekday can be specified by referring to Holiday Calendar data. Holiday Schedule data can be created on a
tenant basis, pilot number basis or the type of reception services.
2.8.1 ACD Scheduling on a Tenant Number basis
STEP 1: ACDPLT - Assign the schedule number (1-250) to “WEEKNO” for each pilot number.
STEP 2: ACDWS - Assign the week schedule data.
TN: Tenant number (1-9)
SCH: Week day Schedule number (1-250) Note 1
WEEK: Day of week
MON = Monday
TUE = Tuesday
WED = Wednesday
THU = Thursday
FRI = Friday
SAT = Saturday
SUN = Sunday
HOUR, MINUTE: CCV start time Note 2
CCVNO: CCV no. (1-900)
CCVSTEP: CCV step no. (1-20)
Note: When assigning schedules, write the data after sorting.
STEP 3: ACDHS - Assign the holiday schedule data.
TN: Tenant number (1-9)
SCH: Holiday Schedule number (1-3)
HOUR, MINUTE: CCV start time
CCVNO: CCV number (1-900)
CCVSTEP: Start CCV step number (1-20)
STEP 4: ACDHC - Assign the holiday schedule data to the month in which the schedule data is used.
TN: Tenant number (1-9)
MONTH: Month that uses the schedule data (1-12)
DAY: Date (1-31)
SCH: Schedule number for the holiday (1-3)
Note 1: The same Week day Schedule number (SCH) cannot be set to a different Tenant number (TN).
ACD call
8:30-10:00
10:00-12:00
12:00-13:00
13:00-17:00
17:00-
8:30-17:00
17:00-
Holiday Schedule data
Week Schedule data
Holiday Calendar
CCV 1
CCV 2
CCV 3
CCV 5
CCV 9
CCV 13
CCV 14
Holiday? Weekday?
weekday
holiday