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CHAPTER 1 INTRODUCTION
1.2 Related Reference Manuals
For maintenance to be performed on the ACD System, there are the operations pertaining to ACD functions and
those pertaining to the Telephony Server itself. Since this manual explains only the operations pertaining to
ACD functions, related reference manuals explaining the procedures of the Telephony Server must be used to-
gether with this manual when performing maintenance on the ACD System as a whole.
Such reference manuals and their relation with this manual are shown in Table 1-2.
1.3 Precaution on using the ACD features
CAUTION: The use of a monitoring, recording or listening devices to eavesdrop, monitor or record telephone
conversations or other sound activities, whether or not contemporaneous with its transmission, may be illegal in
certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any prac-
tice that monitors or records any telephone conversation. Some federal and state laws require some form of no-
tification to all parties to the telephone conversation, such as using a beep tone or other notification methods or
require the consent of all parties to the telephone conversation, prior to monitoring or recording a telephone con-
versation. Some of these laws incorporate strict penalties.
Table 1-2 Related Reference Manuals
MANUAL NAME RELATION TO THIS MANUAL
Installation Manual
When performing installation/installation tests, use the manuals named in
conjunction with CHAPTER 2: GENERAL INFORMATION and CHAPTER
3: INSTALLATION located in this manual
Operations and Maintenance Manual
Maintenance operations can be performed by referring to the manual listed in
addition to CHAPTER 7: SYSTEM OPERATIONS and CHAPTER 8: SYS-
TEM MAINTENANCE in this manual.
Data Programming Sheets
Refer to CHAPTER 6: COMMANDS AND JOB SPECIFICATIONS in this
manual, and the manual listed when programming the office data other than
ACD system.
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