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ACDHS : Assignment of ACD Holiday Schedule
ACDHS: Assignment of ACD Holiday Schedule
1. Function
This command is used to assign, display, print, and remove the CCVs for holiday schedules. Up to three
different holiday schedules per tenant can be programmed for handling incoming calls. When a holiday is
designated through the ACDHC command, calls are processed according to one of the three schedules for
that day. This only applies to Pilot Numbers that use time-of-week scheduling.
2. Precautions
(1) Holiday schedules are only valid for pilot numbers using week schedule route (CCV/W=1 in ACD-
PLT).
(2) One of the three Holiday schedules must be started from 00:00 (HOUR and MINUTE parameters are
assigned as data “0”).
3. Parameters
ACDP: Fixed to 0 (Not used)
TN: Tenant Number (1 to 9)
SCH: Schedule Number (1 to 3)
HOUR: CCV start hour (0-23)
MINUTE: CCV start minute (0-59)
CCVNO: CCV index (1 to 900)
CCVSTP: CCV step (1 to 20)
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