NEC UNIVERGE SV7000 - Multiple Acdps in an FCCS Network

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CHAPTER 4 OFFICE DATA DESIGN
2.13.2 Multiple ACDPs in an FCCS Network
1. General Information
This feature allows accommodating two or more ACDPs in an FCCS Network. Establishing the CCIS line
is not necessary to use ACD function through the network any more. Network user can transfer ACD calls
to the remote node with FCCS line and FCCS service can be used by establishing an FCCS Network. As
for ACD incoming calls, call terminated to ACD trunk can be distributed to the remote node regardless of
the self-node or the remote node.
Also, more than one ACDP using for “AGENT ANYWHERE” feature can be placed on the FCCS network
(Multiple ACDPs on an FCCS Network).
ICT
ICT
ACD Calls
ACD Calls
NodeA
ACDP
ACDP
NodeB NodeC
ACDP
MIS
ICT
ICT
ICT
ICT
MIS
Agents
Agents
FCCS
Network