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CHAPTER 4 OFFICE DATA DESIGN
2.10 VS-32 ACD Announcement
VS-32 ACD Announcement feature is applicable to ACD incoming calls from IP terminals or IP media convert-
er. A maximum 58 kinds of announcement such as delay announcement are available. Announcement Numbers
(NO) from 51 to 58 are used only for announcement that is supplied from VS-32 external input.
• When playing back an announcement message, the message specified by ACDCCV and AADT commands
will be played back regardless of RT and/or TR No. that have been assigned to the VS-32.
• Sound source files that correspond to the announcement number specified by ACDCCV and AADT must
be stored in the VS-32. If not, a continuous tone of 1 kHz is provided for 10 seconds.
• The sound source files can be created by a sound recorder software such as the Sound Recorder that comes
with Microsoft Windows. The sound format is CCITT
μ-Law, 8 kHz, 8 bit monaural, 7 kbps. The first three
characters of the file name must correspond to the announcement number as shown below.
• As Connection Pattern for ACD announcement, single connection only is supported.
• If the playback time of the WAV file stored in VS-32 is shorter than the playback time assigned by ACD-
CCV/AADT command, the same announcement is repeated from the beginning.
• In case of FCCS Network, the setting of VS-32 is necessary for each node.
Announcement No. of
ACDCCV/AADT (NO)
Announcement Sound Source
1~50 WAV file stored in VS-32
51~58 Sound source supplied from VS-32 external input
ACD Announcement by DAT ACD Announcement by VS-32
How to assign
Announcement Equipment
RT No. assigned by AADT
How to specify
Announcement
RT No. assigned by AADT Announcement No. assigned by ACD-
CCV and AADT
Relationship between Announcement Number and File Name
NO
(Announcement Number)
File Name of Sound Source
(Example)
1001welcome.wav
2002
delay.wav
3003
letgo.wav
::
50 050
abandon.wav
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