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CHAPTER 4 OFFICE DATA DESIGN
2. BASIC OFFICE DATA ASSIGNMENT
This section explains how to assign the basic office data. Items covered in this section are as follows.
2.1 System Data Assignment
2.2 ACD Tenant Data Assignment
2.3 Split Data Assignment
2.4 Agent/Supervisory Position Data Assignment
2.5 ID Code Assignment
2.6 ACD Incoming Route Assignment
2.7 Call Control Vectors (CCV) Assignment
2.8 ACD Schedule Data Assignment
2.9 Announcement (Delay/Night/Holiday) Data Assignment
2.10 Monitor Number Assignment
2.11 Back-up UCD
2.12 ACD FCCS Data Assignment
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